Setting up a custom subdomain in your workspace, e.g. help.domain.com.
Step 1: Request subdomain
To set up a custom domain – send us an email at email@example.com with your workspace name and requested custom subdomain.
Our team will quickly be in touch to confirm your custom domain has been setup.
Step 2: Set up CNAME records
Once you've requested a subdomain, go to your domain host’s platform (e.g. Google Domains) and set up a new CNAME record.
Adding a CNAME record
When adding a CNAME record, transfer the exact Host/Name and Target/Value information copied from below and paste it into the CNAME record editor to avoid errors.
When adding a Host/Name for a CNAME record, most domain hosting platforms assume the domain link.
Therefore, you should only enter the prefix that you have chosen for the subdomain in the field unless it is required by your domain host to use the whole URL.
For example, if you would like to set up community.domain.com as a subdomain, you should only enter "community" in the Host/Name field when adding a CNAME record.
If you are using Vercel – there will be a separate step to complete Vercel verification.
Our team will provide instructions on how to complete this step.
Below are links to popular hosting platforms, along with guides for setting up a CNAME. If you don't see yours below, searching your platform along with the keyword CNAME should point you in the right direction.
Test CNAME record
You can use CNAME lookup tools such as Mxtoolbox to test the CNAME record you just added. Successful CNAME setup shows a result (DNS Record found) similar to the one shown below. Once confirmed, please proceed to the final step.
If your test shows a result DNS record not found, please go back to your CNAME record setup in the domain host’s DNS settings and ensure there are no mistakes / typos. You can also reach out to your domain host’s support to get help in adding the record.
Step 3: Confirm & test your custom domain
Once you have received confirmation from our team that your custom domain has been verfied, head back to your Community settings → Custom domain where you will now see your custom domain with a Active badge.
Once your domain has been activated, all the default community links will auto-direct to the new domain.
Once your domain is active in the community, when you browse through your settings, spaces, and posts, all of those URLs will match the new domain URL.
You can also test the redirect from your default community URL to your new domain by navigating to your community using the community URL.
For example, let’s assume:
Your custom domain is community.domain.com.
Your default community URL (Outverse domain) is community.outverse.com
If you use community.outverse.com to access your community content, it will automatically redirect you to your new custom subdomain (community.domain.com).
Note: Once configured it can take up to a fews hours for your new domain settings to successfully propagate.