Creating a knowledge base
Setting up and managing your knowledge base on Outverse.
Basics
You can enable <> disable your knowledge base for your workspace within the 'Knowledge base' tab of your Workspace Settings: Workspace settings > Knowledge base . Once enabled, you can name your knowledge base (this is the name that will show in your top navigation bar).
Sections
Within your knowledge base, categories are organized into sections. You can create new sections by clicking the + button next to 'Create new' at the top of the left-hand sidebar and select New section. Sections appear in the left-hand sidebar of your knowledge base and can be dragged to reorder by admins and team members.
Categories
Within your knowledge base, documents are organized into categories. You can create new categories by clicking the + button next to 'Create new' at the top of the left-hand sidebar and select New category. Categories appear in the left-hand sidebar of your knowledge base and can be dragged to reorder by admins and team members.
Documents
Within your knowledge base, you will add documents (docs) which are used to create help articles, guides and other resources for your users.
To create a document, button next to 'Create new' at the top of the left-hand sidebar and select New doc or alternatively use the⇧⌘D shortcut.
Once you've created a new doc, click Start writing or Edit doc to update the doc's content and settings, including:
Doc content
Doc category
The doc's author
The doc's published status
The doc's visibility setting
Draft <> Published
Whilst in a draft state (not published) the doc is only visible to workspace team members.
Knowledge base guides
See below for in-depth guides on setting up and managing your knowledge base on Outverse: