Creating a knowledge base
Setting up and managing your knowledge base on Outverse.
You can enable <> disable your knowledge base for your workspace within the 'Knowledge base' tab of your Workspace Settings:
Workspace settings > Knowledge base . Once enabled, you can name your knowledge base (this is the name that will shop in your top navigation bar).
Within your knowledge base, documents are organized into categories. You can create new categories by clicking the
+ button next to 'Create new' at the top of the left-hand sidebar and select
New category. Categories appear in the left-hand sidebar of your knowledge base and can be dragged to reorder by admins and team members.
Within your knowledge base, you will add documents (docs) which are used to create help articles, guides and other resources for your users.
To create a document, button next to 'Create new' at the top of the left-hand sidebar and select
New doc or alternatively use the⇧⌘D shortcut.
Once you've created a new doc, click
Start writing or
Edit doc to update the doc's content and settings, including:
The doc's author
The doc's published status
The doc's visibility setting
Draft <> Published
Whilst in a draft state (not published) the doc is only visible to workspace team members.
Knowledge base guides
See below for in-depth guides on setting up and managing your knowledge base on Outverse: